​Privacy Statement

PRIVACY POLICY

In this Privacy Policy, 'we', 'us' and 'our' means Affiliated Insurance Brokers Limited.

We respect the privacy of your personal information. This Privacy Policy sets out how we collect, store, use and disclose your personal information, which we do in accordance with the Privacy Act 2020.

What personal information we collect

In New Zealand, under the Privacy Act 2020, "personal information" means information about an identifiable individual.  We collect certain types of personal information about you, including:

• information in relation to the application for, provision and administration of insurance, such as your contact details, date of birth, employment details, health information, details of previous insurances and past insurance claims and criminal records;
• financial, billing and invoicing information;
• if you visit our website, we will collect personal information that you submit, such as via online forms; and
• any other personal information you otherwise provide to us.

If you do not provide us with the information that we need, we or any of our third party service providers may not be able to provide you with products or services.

How we collect your personal information

We may collect personal information in a number of ways, including:

• directly from you via our website, telephone, in writing or email; and/or
• indirectly from third parties, if necessary. For example, your employer, referees, insurers, premium funders and other third party service providers or publicly from available sources.

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You authorise us to contact such third parties for the purposes of providing you with the information or services that you have requested.

Our purposes for using and disclosing your personal information

We use and disclose your personal information for the purposes of providing our services to you and related purposes. Such purposes include:

• assessing and managing your insurance application and policy;
• managing and processing payments;
• communicating with you about our products and services;
• conducting market or customer research;
• administering claims;
• developing, establishing and administering alliances and other arrangements with other organisations in relation to the promotion, administration and use of our services;
• telling you about our other service offerings which we believe may be relevant (if you have requested to receive this);
• statutory or regulatory reporting;
• internal or external audit; and
• any other purpose notified to you at the time your personal information is collected.

Disclosure of your personal information

We will disclose your personal information to:

• insurers, reinsurers, other insurance intermediaries, insurance reference bureaus and industry bodies;
• assessors appointed by insurers to assess or investigate your claims;
• others named on your policy as co-insureds;
• service providers engaged to provide services to you in relation to your insurance (such as providing repairs);
• third parties who help manage our business and provide our services, including our third party service providers, such as payment system operators, IT suppliers, lawyers, accountants, other advisers and financial institutions;
• any other entities notified to you at the time of collection; and
• courts, law enforcement, regulators and other government agencies to comply with all applicable laws, regulations and rules.

Other than when required or permitted by law, as specified in this Privacy Policy or where you have provided your consent, we will not disclose your personal information.

Nothing in this Privacy Policy prevents us from using and disclosing to others de-personalised aggregated data.

Transfer of personal information overseas

We may disclose your personal information to third party service providers and/or insurers who may process your personal information either on our behalf or otherwise for one or more of the above-stated purposes.

Some of the third party service providers to whom we disclose personal information are located in countries outside New Zealand, such as United Kingdom, USA, Australia and India.  In this regard, unless exempted by the Privacy Act 2020, we would have sought your express authorisation to do so prior to the transfer of your personal information overseas.  Overseas disclosure of your personal information will only be made for one or more of the purposes specified in this Privacy Policy.

We will take appropriate steps ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights, such as by ensuring disclosures are limited to recipients who are subject to privacy laws which are recognised as providing a comparable level of legal protection as the Privacy Act 2020 or where we can be satisfied that alternative arrangement are in place to protect your privacy rights.

Your obligations when you provide personal information of others

You must not provide us with personal information of any other individual unless you have the express authorisation of that individual to do so.  If you do provide us with such information about another individual, before doing so you:

• must tell that individual that you will be providing their information to us and that we will handle their information in accordance with this Privacy Policy;
• must provide that individual with a copy of (or refer them to) this Privacy Policy; and
• warrant that you have that individual's consent to provide their information to us.

If you have not done this, you must tell us before you provide any third party information.

Your obligations when we provide you with personal information

If we give you, or provide you access to, the personal information of any other person, you must only use it:

• for the purposes we have agreed to; and
• in compliance with applicable privacy laws (including the Privacy Act 2020) and this Privacy Policy.

You must also ensure that your agents, advisers, employees and contractors meet the above requirements.

Accuracy, access and correction of your personal information

We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect, use or disclose it. However, we also rely on you to advise us of any changes to your personal information.

Please contact us using our contact details below as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not accurate, complete or up-to-date.

You can make a request to access your personal information or to have it corrected by contacting us using the contact details below. If you make an access request, we will provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.  We may charge a fee where permitted by law

Security of your personal information

We take reasonable steps to protect any personal information that we hold from misuse, interference and loss, and from unauthorised access, alteration and disclosure.  However, data protection measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your personal information. You must take care to ensure you protect your personal information. You should notify us as soon as possible if you become aware of any security breaches. Where required by law, we will notify you of any notifiable privacy breach concerning your personal information.

Updates of Privacy Policy

We reserve the right to amend our Privacy Policy from time to time to ensure we properly manage and process your personal data.

How to make a complaint

If you wish to make a complaint about a breach of this Privacy Policy or any breach of applicable privacy laws, you can contact us using the contact details below. You will need to provide us with sufficient details regarding your complaint together with any supporting evidence and information.  You can also complain to the Privacy Commissioner (see www.privacy.org.nz).
 
How to contact us
If you wish to gain access to your personal information, want us to correct or update it, have a complaint about a breach of your privacy or any other query relating to our Privacy Policy, please contact our Privacy Officer, James Shearing at info@affiliated.nz

For printable version
The Privacy Officer
P O Box 22-221, Khandallah 6441
info@affiliated.nz

Complaints and Dispute Resolution

​Your satisfaction is important to us and we aim to provide you with the highest level of service at all times.  If you have a problem, concern or complaint about any part of our service or conduct please let us know as soon as possible so we can address your concerns. 
 
We take the concerns of our customers very seriously and have a detailed complaint handling and dispute resolution procedure. 
 
Our complaints and dispute procedures are as follows:
 
Stage 1 – Talk to Your Broker
 
Please talk to your broker, advise them of your concerns and allow them an opportunity to address your concerns.
 
Stage 2 – Internal Complaint Handling Procedure
 
If you are dissatisfied with your brokers response or prefer to speak to our complaint’s manager; please contact us via:
 
The Complaints Officer
Affiliated Insurance Brokers Limited
P O Box 22-221
Khandallah
Wellington 6441
Office:  04 479 8451
Email:    info@affiliated.nz
 
Stage 3 – External Dispute Resolution
 
We are a member of an independent external dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Commerce & Consumer Affairs.  If you are dissatisfied with our dispute determination or we are unable to resolve your complaint or dispute to your satisfaction within two months you may contact FSCL.  There is no cost for you to access FSCL services:
 
Financial Services Complaints Limited
P O Box 5967
Lambton Quay
Wellington 6140
Office:  0800 347 257
Email:    info@fscl.org.nz
Web:     www.fscl.org.nz
 
Please note that if you would like to refer your complaint or dispute to FSCL you must do so within two months of the date of our internal dispute determination.