​Privacy Statement

​This privacy statement sets out Affiliated Insurance Brokers Limited’s (we, us, our) practices relating to the collection, storage, use and disclosure of personal information.
 
We collect, maintain, update and retain personal information about you in accordance with the principles in the Privacy Act 1993.
 
If you do not provide us with the information required, it may affect our ability to provide you with and administer our services.  As you are providing information to apply for, or renew, an insurance policy, you are reminded that you have a duty under insurance law to disclose all relevant information.
 
We will take all reasonable steps to protect your personal information that we hold from misuse, interference and loss, and to protect it from unauthorised access, modification and disclosure.
 
Why we collect your personal information
 
We collect personal information specific to, and required for, the services and products that we provide to our clients and prospective clients.  We use your personal information to:

• Provide, monitor and market existing and future insurance products and services to you
• Assist you with claims
• Manage and process payments

 
Disclosure of your personal information to another party
 
Where your personal information will be disclosed to third party suppliers (such as insurers, loss adjusters and repairers) to perform their agreed activities they are required to abide by the Privacy Act 1993 and use your information for the sole purpose of supplying their services.
 
Access to your personal information
 
You are entitled to access and request correction of any personal information we hold about you at any time.  Please contact us:

Complaints and Dispute Resolution

​Your satisfaction is important to us and we aim to provide you with the highest level of service at all times.  If you have a problem, concern or complaint about any part of our service or conduct please let us know as soon as possible so we can address your concerns. 
 
We take the concerns of our customers very seriously and have a detailed complaint handling and dispute resolution procedure. 
 
Our complaints and dispute procedures are as follows:
 
Stage 1 – Talk to Your Broker
 
Please talk to your broker, advise them of your concerns and allow them an opportunity to address your concerns.
 
Stage 2 – Internal Complaint Handling Procedure
 
If you are dissatisfied with your brokers response or prefer to speak to our complaint’s manager; please contact us via:
 
The Complaints Officer
Affiliated Insurance Brokers Limited
P O Box 22-221
Khandallah
Wellington 6441
Office:  04 479 8451
Email:    info@affiliated.nz
 
Stage 3 – External Dispute Resolution
 
We are a member of an independent external dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Commerce & Consumer Affairs.  If you are dissatisfied with our dispute determination or we are unable to resolve your complaint or dispute to your satisfaction within two months you may contact FSCL.  There is no cost for you to access FSCL services:
 
Financial Services Complaints Limited
P O Box 5967
Lambton Quay
Wellington 6140
Office:  0800 347 257
Email:    info@fscl.org.nz
Web:     www.fscl.org.nz
 
Please note that if you would like to refer your complaint or dispute to FSCL you must do so within two months of the date of our internal dispute determination.